4D3N Sutera Harbour Resort with Beautiful Sutera @ Mantanani Escape

Sutera @ Mantanani Island Resort & Spa

• Kayaks are also provided and can be used free of charge. Please enquire at the front office so they can assist accordingly.
• If you wish to play volleyball, beach ball, board games, or even the trampoline, they are all free of charge. Please enquire at the front office so they can assist accordingly.
• For safety reasons, every guest is only allowed one (1) piece luggage (cabin or backpack size only) on board; otherwise a surcharge MYR 50 nett per luggage will be levied on and will be paid by the guest.
• Unused package service: No refund will be made for any shortened stay or for any part of the island activities, transfers, meals or etc booked and paid for but not utilized by the guest once the boat has depart from its place of origin.
• Electricity at the Resort is available 24 hours.

North Borneo Cruises

• Tables and Seats are allocated onboard the cruises, sharing-table basis. Your seat will be allocated according to safe distancing guidelines.
• A surcharge of MYR150 will apply if you wish to reserve a private table by the window. Please check with our Tour Consultant for availability.
• Tipping is like giving a hug. Although it’s never expected, it’s always very much appreciated.

Important Notes

• High Season Dates Surcharge of MYR 190 per pax are applicable for: 21-30 December 2022
• This package is based on join-in basis of shared guide and transport vehicle. Private Guide or Tour is available upon request at a reasonable fee. Please inform us when making the bookings.
• Your safety is our top priority. Should the weather or sea conditions render it unsafe to proceed for this tour, your tour operator reserves the right to change or cancel tour. Tour will be refunded accordingly.
• Departure time is approximate and varies from different hotels due to traffic conditions, please reconfirm with our staffs. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements.
• Your tour operator reserves the right to alter routes, timetables, itineraries and accommodation reserved should conditions beyond our control render it necessary.
• Tipping is like giving a hug. Although it’s never expected, it’s always very much appreciated.

Useful Travel Tips

• Your belongings may get wet. You can bring along waterproof bags such as dry bags or plastic bags to keep your belongings nice and dry!
• Before going out for some fun in the sun, you may bring along some SPF50 sunscreen and an umbrella to protect your skin.
• For any Island tour, if there is any extra water sports you opt to add on to your tour (ie banana boat, seawalking, parasailing, etc), be sure to bring along a little bit of extra cash as these activities are not included in our tour package.

Terms and Conditions

North Borneo Cruises

The following Terms and Conditions are to be strictly adhered to by Guests.

Safety and Health Precautionary Measures

• We only allow a maximum of 80 passengers for every session. This is to avoid overcrowding and enhance safe distancing. 
• Only Fully Vaccinated Individuals with Low Risk Digital Certificate are allowed onboard. 
• Passengers are to observe 1-Meter Distancing Guidelines for Queue during Registration and Boarding. 
• All ages are allowed onboard.
• Seating Allocation:
• Tables and seats are allocated onboard the cruise. Table seating arrangement will follow the safe distancing guidelines set by the Ministry of Health.
• Same group / family to be allocated in same table.
• For couples who wish to have guaranteed private table by the window, surcharges of MYR150/table will apply.
• Restaurant Area:
• Sanitise Hands before Entering the Restaurant area
• Open Buffet Dinner - Self Service Concept
• Dispose Your Used Napkins at a Designated Area
• All Crew will be Wearing Mask and Gloves and Maintain a Certain Distance
• Passengers are to observe 1-Meter Distancing Guidelines from Other Guests in General Area.
• A thorough disinfecting of the cruise will be conducted before and after every cruise session.
• North Borneo Cruises is providing served buffet-style dinner. All food & beverages are prepared in compliance with the Standard Operating Procedures (SOPs) set by the Ministry of Health.

General Notes

• Guests are to arrive at Sutera Marina Jetty at least 15 minutes prior to cruise departure.  
• No outside food and beverages (including Tarap and Durian) are allowed onboard the North Borneo Cruises. There will be a corkage fee applicable for outside beverages.
• Consumption of drugs or contraband or conducting of any illegal activity onboard North Borneo Cruises is strictly prohibited. North Borneo Cruises shall hold no responsibility or liability for any guests who participates in such activities.
• All guests are required to behave in a respectful manner to the Cruise Captain and all members of the Crew and Cruise Attendants and other guests. Should any passenger display unruly or violent behavior to anyone onboard North Borneo Cruises, the Operator reserves the right to involve the authorities once cruise has reached mainland.
• In any situation regarding the safety of the vessel and its passengers, the Cruise Captain holds full authority to make the final decision.
• The Operator/Cruise Captain reserves the right to refuse any passenger to board if they are displaying unruly behavior under the influence of alcohol or drugs, without any refund.
• Any damages or loss to equipment onboard or the cruise due to negligence or unruly behavior must be replaced or repaired by the passenger responsible. 
• North Borneo Cruises will not be liable for any injury received by passengers that are caused due to negligence or unruly or violent behavior onboard.
• Children (11 years and below) are to be supervised by an adult at all times. North Borneo Cruises crew and cruise attendants is not responsible or liable for them. 
• Passengers with disabilities must be accompanied by a carer at all times. North Borneo Cruises crew and cruise attendants will take reasonable care in bringing them onboard, but is not responsible or liable for their movement while onboard.
• We will require your passport/MYKAD number for registration.